Salon Policies & Guidelines

Appointments are recommended to guarantee availability, particularly during busy periods. Walk-ins are welcome when space allows, however priority will always be given to clients with confirmed bookings. Payment is taken in person at the salon (cash or card) once your treatment is complete.

If you need to cancel or reschedule your appointment, please give us at least 24 hours' notice. This allows us to offer the appointment slot to another client and helps us maintain a smooth schedule.

Please arrive 15 minutes before your appointment time. If you arrive late, your service time may be shortened to avoid impacting other clients, or your appointment may need to be rescheduled depending on availability.

We take care to deliver high-quality, refined finishes tailored to each client. Please note that results may vary depending on natural nail condition, lifestyle, and aftercare. We encourage open communication during your service to ensure the best possible result.

Inspiration photos and design ideas are welcome. While we always aim to closely match your requested design, slight variations in colour, shape, or detail may occur due to technique, materials, or individual nail conditions.

Repair or adjustment requests may be considered depending on the time since your original appointment and the condition of the nail. Please contact us as soon as possible so we can assess and advise on the most suitable solution.

We follow strict hygiene practices and clean tools and workstations carefully between clients. If you have allergies, sensitivities, or medical conditions that may affect your service, please inform us prior to your appointment.

While we do our best to provide a safe and comfortable environment, we cannot accept responsibility for lost or damaged personal items. Please keep valuables with you during your visit.

These policies are in place to ensure fairness and a positive experience for all clients. Policies may be updated from time to time. If you have any questions, please feel free to contact us.